Emergency Number Professional
TN-State TERT Coordinator
NENA Education Advisory Board Member
TECB Training Committee Board Member
TN-APCO Chapter Secretary/Treasurer
A front line Supervisor in the PSAP is quite possibly the hardest yet most powerful position in the agency. This course will review a few of the biggest obstacles Supervisors encounter and give ‘best practices’ techniques to handle them. The discussion will cover the basic skills, knowledge & abilities needed in supervision, various leadership methods, conflict resolution, counselling & disciplinary, proper documentation and knowing your overall mission.
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Stress Management for Telecommunicators
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Professor of Psychology and Business at Northern Kentucky University
Emphasizes how stress affects human health and behavior. Stress can affect a person psychologically, emotionally, and physically. The course will examine how stress affects such diseases as cancer, hypertension, diabetes, and heart disease. Stress can also be related to environmental factors such as job and family life. Officers will learn stress management techniques that will aid them in dealing with stress on a daily basis.