Supervision 101 for the Telecommunications Center 1-Hour

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Course Description

A front line Supervisor in the PSAP is quite possibly the hardest yet most powerful position in the agency. This course will review a few of the biggest obstacles Supervisors encounter and give ‘best practices’ techniques to handle them. The discussion will cover the basic skills, knowledge & abilities needed in supervision, various leadership methods, conflict resolution, counselling & disciplinary, proper documentation and knowing your overall mission.

Price: $1.99