October New Courses AS

 

 

Call-Handling-for-the-Telecommunications-Center
Call Handling for the Telecommunications Center
Mark Grant
ENP/RPL/CMCP
Director of Dyersburg Emergency Operations
Hours: 1
This course will explore national standards for call answering, processing and screening for 911 call centers. It also promotes the need for standardized procedures and written policies as well as properly handling trouble reports.
Counseling-&-Discipline-for-the-Telecommunications-Center
Counseling and Discipline for the Telecommunications Center
Lisa Fulton
Instructor
National Emergency Number Association
Hours: 1
Most supervisors view counseling and discipline as the most undesirable part of their job. However, they serve a vital purpose and when done correctly and consistently counseling and discipline can foster a productive and cohesive work environment. This course provides methods for conducting counseling, and explains the concept of progressive discipline and the benefits of doing it effectively.
Transitioning-to-Life-After-Public-Service
Transitioning to Life After Public Service
Alan Malinchak
CEO, Éclat Transitions LLC
Hours: 5
As public servants in law enforcement, fire service, and government agencies, you have devoted your career to benefit citizens and society. This course provides a road map of how to utilize and shape the competencies you have acquired in your public service career and reinvent who you are into who you will be in your next career in private industry.
Supervision 101 for the Telecommunications Center
Supervision 101 for the Telecommunications Center
Lisa Fulton, ENP
Emergency Number Professional
TN-State TERT Coordinator
NENA Education Advisory Board Member
TECB Training Committee Board Member
TN-APCO Chapter Secretary/Treasurer
Hours: 1
A front line Supervisor in the PSAP is quite possibly the hardest yet most powerful position in the agency. This course will review a few of the biggest obstacles Supervisors encounter and give ‘best practices’ techniques to handle them. The discussion will cover the basic skills, knowledge & abilities needed in supervision, various leadership methods, conflict resolution, counselling & disciplinary, proper documentation and knowing your overall mission.
Stress Management for Telecommunicators
Stress Management for Telecommunicators
George Manning
Professor of Psychology and Business at Northern Kentucky University
Hours: 1
Emphasizes how stress affects human health and behavior. Stress can affect a person psychologically, emotionally, and physically. The course will examine how stress affects such diseases as cancer, hypertension, diabetes, and heart disease. Stress can also be related to environmental factors such as job and family life. Officers will learn stress management techniques that will aid them in dealing with stress on a daily basis.